What the FAQ?

How does Cubbybear Prints work?

Our products are printed direct-to-garment, on demand, by a third-party printing and fulfillment service. 

What does "direct-to-garment" mean?

Direct-to-garment printing (DTG) is a process of printing on textiles using specialized ink jet technology.

All inks used are water-based and eco-friendly. We use a special solution in the printing process, so don't worry if you notice a slight new shirt scent or some discoloration. It will disappear after the first wash.

What is the return policy?

Because Cubbybear Prints are printed on-demand, they are not eligible for returns or exchanges. Additionally, Cubbybear Prints is not responsible for packages that are reported lost or missing once confirmed as delivered by the courier.

What does "on-demand" mean?

Cubbybear Prints are not readily available and ready for shipment. Once an order is placed, our third party partner* begins the process of picking and printing. This process can take 2-7 business days. Once printed, the product will be packed and shipped.

Is it possible to speed up the printing process?

Unfortunately, no - there is no way to expedite the printing process. Once an order is placed, we are not responsible for cancelling or reimbursing orders that cannot be fulfilled by your personal deadlines. 

The good news: 97.66% of our orders are shipped within 5 business days. More than a half of our orders are shipped within 3 business days or less.

 

*Cubbybear Prints partners with Printful for printing and fulfillment of our products.